Shipping & Returns
U.S. Orders over $100 enjoy Free Standard Shipping!
Purchases under $100 ship for a flat rate of $10.
Orders deliver in 2-9 business days. All orders are sent with UPS Ground or USPS Priority Mail.
Expedited shipping is available upon checkout at standard UPS rates.
Shipping notifications are sent via email when your order ships. Shipping notifications contain carrier information and tracking options.
Email firstname.lastname@example.org for questions regarding shipping.
Near one of our stores? Choose the In-Store Pickup option during checkout and select which store you want to pick your order up at. You will receive an email confirming your order at the time of purchase, then you will also receive an email within 24-72 hours confirming that your order is ready for pickup at the store you selected. Please contact us with any questions regarding In-Store Pickup orders.
SANTA ROSA STORE ADDRESS:
- 711 4th Street, Santa Rosa, CA 95404
- Monday-Friday: 10 AM - 7 PM
- Saturday: 11 AM - 6 PM
- Sunday: 12 PM - 5 PM
HEALDSBURG STORE ADDRESS:
- 387 Healdsburg Ave, Healdsburg, CA 95448
- Monday-Saturday: 11 AM - 6 PM
- Sunday: 11 AM - 5PM
To be eligible for a return, your item must be unused, unworn, tags attached, and in the same condition that you received it. All shoes must be returned with the original shoe box.
All sale items are final sale and not eligible for return. Hair accessories, hats, earrings, underwear, lingerie, swimwear, and bodysuits cannot be returned.
Your original shipping charge is non-refundable and at this time you will be responsible for paying for your own shipping costs for your return item.
If for some reason you are not happy with your purchase, mail it back to us within 21 days of your order date for a full refund.
Please include the original packing slip, email confirmation or order # with your return.
Mail returns to:
PUNCH / Attn: Returns
711 4th Street
Santa Rosa, CA 95404-4407
We suggest using a track able shipping service and also suggest you purchase shipping insurance. Punch Clothing is not liable for lost or stolen items without proof of delivery.
Refunds are credited to the original form of payment.
If returns do not meet the requirements above, you will be contacted and the items will be returned to you. We reserve the right to refuse a refund if the items have any signs of wear, alterations, misuse or damage. Please contact us if you have any questions.
IN STORE RETURN, EXCHANGE OR STORE CREDIT
To be eligible for an exchange or store credit, your item must be unused, unworn, tags attached, and in the same condition that you received it. All shoes must be returned with the original shoe box.
We will happily return or exchange items in store within 21 days of your order date.
All sale items are final sale and not eligible for return or exchange. Hair accessories, hats, earrings, underwear, lingerie, swimwear, and bodysuits cannot be returned.
Okay, so sometimes we make mistakes, we are not perfect. If we’ve sent you the wrong item or a damaged item, we will take care of return shipping and ship a replacement at no additional charge to you. If you received a damaged item and need to exchange it for the same item, or have a question about exchanging, send us an email at email@example.com and we will assist you.
If you are wanting a different size or color in an item, we recommend purchasing the desired item online and returning your original purchase.
Checking the status of your web order:
You can check the status of your order under My Account online at shoppunchclothing.com.
Changing your order:
As long as your order has not been shipped, we will be happy to make any change we can. Please contact us via email firstname.lastname@example.org.
Accepted credit cards:
Visa, MasterCard & American Express.
When a product is sold out:
If there is a product you desire and it is sold out, please email email@example.com. We’d love to know and be able to let you know if the item comes back in stock!